This is an English translation provided for reference. The Japanese version is the legally binding original; in the event of any discrepancy between the two, the Japanese version prevails.

Privacy Policy

Cascade Inc. (the "Company") establishes this privacy policy (the "Policy") regarding the handling of customer information in the ERUCORE products and services (the "Service") as set out below.

Article 1 (Definitions)

1. "Personal information" means personal information as defined in the Act on the Protection of Personal Information: information about a living individual that identifies that specific individual by the name, date of birth, address, telephone number, contact details or other descriptions it contains.
2. "Corporate information" means the confidential business information, sales information, technical information and similar information of a corporation that uses the Service.
3. "Training data" means data provided by the customer that is used to run and improve the AI features of the Service.

Article 2 (How we collect information)

The Company collects information by the following means.

1. Documents such as the application form submitted when contracting for the Service
2. Contact through our enquiry form, by email or by similar means
3. Records of how the Service is used

Article 3 (Purposes of use)

The Company uses the information it collects for the following purposes.

1. To provide, operate and customize the Service
2. To maintain and service the Service and improve its performance
3. To implement and improve security measures
4. To respond to customer enquiries
5. To notify customers of product updates and important announcements
6. To bill for use of the Service

Article 4 (Data management in on-premises environments)

Data management in on-premises environments is governed as follows.

1. ERUCORE runs in an on-premises environment, and customer data is in principle processed within servers under the customer's own management.
2. The Company does not access customer data without the explicit consent of the customer.
3. Where remote maintenance support is provided, it is carried out over a secure connection and with the approval of the customer.

Article 5 (Handling of AI training data)

1. Corporate information and training data processed by ERUCORE stay entirely within the local environment of the customer and are never transmitted externally.

Article 6 (Security measures)

1. The Company has put the following safeguards in place to prevent the leakage, loss or damage of the information it collects.
   1. Restricting and managing access to information
   2. Use of encryption technology
   3. Measures to prevent unauthorized access
   4. Security audits

Article 7 (Provision to third parties and sharing with sales partners)

1. Restrictions on provision to third parties
   The Company does not provide the information it collects to third parties except in the following cases.
   1. Where the customer has given consent
   2. Where required by laws and regulations
   3. Where necessary to protect the life, body or property of a person
   4. Where particularly necessary to improve public health or to promote the sound upbringing of children
   5. Where it is necessary to cooperate with a national government body, a local government, or a party commissioned by either of them, in carrying out duties prescribed by laws and regulations
2. Sharing information with sales partners
   In order to carry out sales, deployment and maintenance support for the Service effectively, the Company may share the minimum necessary information with its certified sales partners under the following conditions.
   1. Scope of the information shared
      • Customer company name and department name
      • Name and contact details of the person in charge
      • Product deployment status and contract details
      • Support history
   2. Rigorous information management
      • Concluding a non-disclosure agreement with the sales partner
      • Requiring compliance with information security standards
      • Conducting regular audits
   3. Purposes of sharing
      • Proposing products and services
      • Deployment assistance and technical support
      • Maintenance
      • Customer support
   4. Customer rights
      • The right to stop information being provided to sales partners
      • The right to request disclosure or correction of the information shared
      • The right to request disclosure of the specific parties the information is shared with
3. Oversight of sales partners
   The Company applies the following controls to its sales partners.
   1. Operating a partner certification scheme
   2. Providing regular security training
   3. Auditing their handling of information
   4. Maintaining a reporting process for incidents

Article 8 (Disclosure, correction and suspension of use)

1. Where a customer requests the disclosure, correction or suspension of use of personal information, the Company verifies their identity and responds appropriately.
2. A reasonable fee may be charged for disclosure requests.

Article 9 (Use of cookies and transmission of information to third parties)

1. The website for the Service uses cookies in order to improve convenience for customers and to analyze access. A cookie is a small text file that a website sends to the browser of the customer and that is stored on the device of the customer.
2. In order to understand how the website is used, the Company uses Google Analytics and Google Tag Manager, provided by Google LLC. Through these tools, the following information is transmitted to Google LLC via cookies. The information transmitted does not include names or other information that identifies a specific individual.
   • The identifier stored in the cookie (a string used to distinguish browsers)
   • IP address
   • The URL and title of the pages viewed, the date and time of viewing, and the time spent
   • The referring URL (referring site, search keywords and the like)
   • The type of device, browser and operating system, screen size, language settings, and the approximate region inferred from the IP address
3. The information transmitted is managed by Google LLC in accordance with its privacy policy.
   Google Privacy Policy (https://policies.google.com/privacy)
4. The Company uses the information obtained under the preceding paragraph solely to understand and improve how the website for the Service is used. The Company does not collect or use information for the purpose of advertising delivery or retargeting.
5. Customers may refuse to accept cookies through their browser settings. In that case, however, some features of the Service may become unavailable.
6. Transmission of information by Google Analytics can also be stopped by installing the following add-on provided by Google.
   Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout)

Article 10 (Retention period for personal information)

1. The Company retains personal information for the period necessary to achieve the purposes of use.
2. After a contract ends, the information is disposed of by an appropriate method once the retention period prescribed by law, or the period set by the Company (in principle five years), has elapsed.
3. Where a customer requests deletion, the Company responds promptly, except where it is required by law to retain the information.

Article 11 (Changes to this privacy policy)

1. The content of this Policy may be changed without prior notice in response to changes in laws and regulations, technical requirements and the like.
2. Customers are notified of significant changes by an announcement on the website for the Service or by email.

Article 12 (Contact point)

Please direct any enquiries about this Policy to the contact point below.

CASCADE Inc.
Address: Shin-Osaka Miyuki Bldg. 4F, 5-6-13 Nishinakajima, Yodogawa-ku, Osaka 532-0011, Japan
Department: ERUCORE Support
Email: contact@cascadev.co.jp

Established: November 21, 2024

Last revised: September 9, 2026

Revision history